At Rafi Repose, customer satisfaction is very important to us. We strive to provide high-quality products for your home and lifestyle. If for any reason you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.

Eligibility for Returns

• Customers may request a return within 7 days of receiving their order.

• To be eligible for a return, items must be:

  • Unused and in the same condition that you received them.

  • In their original packaging with all tags and accessories.

• Certain items such as personal-use products (bathroom items) may not be eligible for return due to hygiene reasons unless they are defective or incorrect.

Return Process

1. Contact our support team at [email protected] within 7 days of delivery with your order details and reason for return.

2. Our team will review your request and provide return instructions if eligible.

3. Ship the product back as instructed. Please ensure the item is securely packaged to avoid damage during transit.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  Refunds may take up to 10-15 business days depending on processing time.

Exchanges

• We offer exchanges for defective or damaged items.

• If you wish to exchange for a different product, please contact us at [email protected]. Additional shipping costs may apply.

Non-Returnable Items

• Items purchased on clearance or marked as “final sale.”

• Personal-use items (such as certain bathroom accessories) that cannot be resold for hygiene reasons unless defective.

• Products damaged due to customer misuse or negligence.

Shipping Costs for Returns

• Customers may be responsible for paying shipping costs for returning items unless the item is defective or incorrect.

• Original shipping fees are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at [email protected] with clear photos of the product and packaging. We will prioritize a replacement or refund at no extra cost.

Contact Us

For questions about our Returns & Refund Policy, please reach out to us at:

Email: [email protected]